Welcome to the FPT HI GIO CLOUD help center
Where can I check my root or administrator passwords of the VMs?
According to our policy, we do not store any of your passwords. The password is automatically set by the system each time when you create a VM.
If you forgot your password, please use the Reset Password function
The system will automatically update your password and show it immediately on the pop-up window. Your new password will be automatically sent to your email at the same time.
Is it possible to resize my VM without stopping it?
No, you cannot resize your VM without stopping it. However, you can resize the volume when the VM is running.
How to install VMware tools on Linux?
To install VMware tools, please follow the instruction, Click here.
How to create a VM that connects to multiple networks?
You can create multi-Tier in VPC. Each VM can attach 1 or more Tier.
What should I do if my VM becomes read-only (Linux OS)?
This can only happen on Linux OS. To fix this trouble, please Log In to the Single-User mode[Add screenshot], check and fix file system with “fsck” command. If you have the snapshot of this VM, please consider to recover it.
I lost my SSH key, and cannot Log In. Do I have to re-create my VM?
If you lost your SSH key, you don’t need to re-create your VM. You can renew SSH key and add to this VM. You must stop your VM before renewing the SSH key.
The message ‘file system error’ appears when I start up my VM. What should I do?
For the Linux OS: please Log In to the Single-User mode, use “fsck” command to check file system and fix it.
For the Windows OS:please use Recovery Environment to check and fix it. If you cannot fix it, please restore your VM from the snapshot version.
Can I use an LVM?
Yes, you can use LVM for OS disk if you manually install Linux OS. And you can also LVM for Data disk.
Why is the device 's names are swapped or mounted to the wrong disk after I restart my VM? (CentOS 6)
Please check the uuid at /etc/fstab, and check the uuid of partition on VM. Reconfigure /etc/fstab that use uuid to mount exactly partition instead of partition name.
Can I change my VM host name?
Yes, you can change your VM host name.
But the DHCP server doesn’t see this change. So, you have to set up hosts files to your VM.
Are VMware tools already installed in my VM?
Yes, if you are using a VM with our template, VMware tools are already installed in it.
What is the ‘default NIC’ of my VM?
‘Default NIC’ has a default GW to internet connection.
How to change my VM resources (CPU/ Memory)?
Please use the "Change Service" function to change your VM resources.
What will happen if I won’t install any VMware tools?
If you won’t install any VMware tools, your VM won’t be running on its fullest performance.
Can I use my own Windows OS Client?
No, you cannot use your own Windows OS Client.
According to the agreement between FPT HI GIO CLOUD and Microsoft, you must use our Microsoft Template (integrated license).
Is there any limit to the number of CPU cores that can be recognized by SQL Server Standard edition?
SQL Server Standard edition is powered by Microsoft. Currently, Microsoft is limiting lesser of 4 sockets or 24 cores. There is no problem when you install SQL Server Standard edition on your VM.
Do I need to install any functions for HA or are there any fail-over functions already installed?
All VMs already have an HA setup by Hypervisor. You don’t need to install any functions for HA.
How to install an OS?
Each template that you choose already contains an OS.
If you want to install an OS manually, you must upload ISO or OVA image. After that, you should boot the VM and install an OS.
Are there any SSH key management features?
You can generate an SSH key and manage your SSH key on the FPT HI GIO CLOUD portal.
Why doesn’t the memory increase when I resize my VM?
Please try to reboot your VM.
How to Log In to the Single-User mode?
To Log In to the Single-User mode, please follow the steps below:
- Please press any key to enter the GRUB interactive menu at the GRUB splash screen during the boot time.
- Select Linux with the version of the kernel that you want to boot and type “a” to append the line.
- Go to the end of the line, press spacebar and type “single” as a separate word. Press Enter to exit the edit mode.
How to disable password resets in my VM?
For Linux: Disable cloud-set-guest-password service from chkconfig or systemctl.
For Windows: Disable Cloud.com VM Instance Manager.
Can I recover a VM after I deleted it?
No, you cannot recover your VM after it’s been deleted.
How long does a fail-over take?
Immediately. VM will automatically start on another Physical host, so you won’t be affected by any fail-over. The system will automatically send you the report about every fail-over to your email.
How much does it cost to create a VM?
The cost of a VM consists of multiple costs:
- CPU, RAM, OS size, volume size, quantity of Public IPs, etc.
- Add on services: snapshots, store ISO files, store template files, Windows license, etc.
To calculate your estimated cost for creating a VM, please Log In to the FPT HI GIO CLOUD and visit the Price Calculator page
Why does it cause a timeout when I use the ‘ntpq –p’ command?
Please check the connection between VM and NTP server.
Can I give the same name to different VMs?
Yes, you can give the same name to several different VMs you create.
Why does my Windows 2012 VM fail during the splash screen when I restart it?
Please use Recovery function on Windows to fix it or restore it from a snapshot version.
How to use keepalived?
Create 1 IP that is VIP use of keepalived, then configure keepalived service on all servers.
Why can’t I input ‘=’ or ‘:’?
Please make sure that your keyboard settings match the VM keyboard settings.
Why can’t I Log In to the SQL server?
Please check the status of SQL service and make sure all of the SQL services still running. If not, please restart them and monitor the status.
Check the log file of SQL service to find the error.
Are iptables already configured?
Configuration with default setting. You must modify iptables after you Log In to your VM.
How to confirm VM MAC addresses from the Cloud console?
Please Log In to your VM via Cloud console, after that you can check the MAC address
Will the Cloud console of OS restart automatically after it has been shut down?
Yes, the Cloud console of OS will restart automatically after it has been shut down.
Why does the error appear when I upload a public key and create a VM?
When you upload a public key and create a VM you shouldn’t see any error. However, if you see the error, please contact our Support Center.
Why can’t I access the VM? The system says that Windows is ‘running’.
Please check your port forwarding setting for Remote Desktop.
Please make sure that remote desktop services are running.
Please check that your firewall configuration doesn’t deny the remote connection.
Please check if Windows Update isn’t updating your VM at the moment.
The load average from my VM seems very high, is something wrong?
Please check if your VM doesn’t use too much CPU, RAM or IOPS.
Please make sure your VM doesn’t show any suspicious activity.
If you detect any suspicious activity in your VM, please contact support center to report the issue.
What hypervisor does FPT HI GIO CLOUD support?
FPT HI GIO CLOUD supports VMware ESXi 5.5 hypervisor.
Should I always update the kernels and packages for my VM to the latest versions?
Yes, we recommend you to always update the kernels and packages for your VM to the latest version, to make sure your VM is running to it’s fullest.
How to stop my VM?
To stop your VM, please follow the instruction below:[Add screenshot]
- Log In to your FPT HI GIO CLOUD account.
- Click Cloud in the top menu to be redirected to your cloud portal.
- Click Services in the submenu and select Manage Resources on the right side of the page.
- Select the VM you want to stop, then click the Settings icon and click Stop VM in the dropdown menu.
- Confirm that you want to stop that VM.
Does my Virtual machine be synchronized to an any NTP server?
All virtual machines are deployed from HIGIO template are automatically synchronized to a central NTP server
How to configure my virtual machine synchronize time to the centralized NTP server?
View the User Guide for Windows, Click here.
View the User Guide for Linux, Click here.
If you have any questions, please ask us by filling the form below: