Welcome to the FPT HI GIO CLOUD help center
What is FPT HI GIO CLOUD?
FPT HI GIO CLOUD is the very first full scale Cloud in Vietnam. It is the unique product of powerful collaboration between two Internet giants FPT (Vietnam) and IIJ (Japan). We combine the most advanced Japanese cloud technology and with the long-standing experience and trustworthiness of FPT Telecom.
FPT HI GIO CLOUD offers you the very first full-scale and full-spectrum cloud service in Vietnam. By providing stable, flexible, and expandable features for all Vietnamese businesses, we will raise you up to your rightful place in the next tier.
What are the advantages of FPT HI GIO CLOUD?
- Outstanding performance and large capacity
- Reliable security
- Ultimate scalable payment plan
- Absolute stability
- High-speed connection
- Professional local support 24/7/365
- Japanese quality standard
What is FPT TELECOM INTERNATIONAL?
FPT Telecom International strives to be a company guided by technological innovations, committed to the highest level of customer satisfaction, contributing to national prosperity and providing its employees with the most favorable work environment.
We give you the power and flexibility to choose the right IT infrastructure and level of managed services you need to compete more effectively and successfully grow your business.
We provide the highest level of data security and availability for you by adopting stringent frameworks such as ISO 20000 (ITIL), Tier III, ISO 27001 (BS7799) and ISO 9001:2000.
FPT Data Center is the only data center in Vietnam to achieve the US-based Uptime Institute’s TIER III STANDARD.
Where can I check the prices?
To learn more about the variety of FPT HI GIO CLOUD packages and compare pricing plans, please visit the PRICING page.
To calculate the precise estimated cost for using FPT HI GIO CLOUD services, please LOG IN to the web portal, then click Credit in the top menu and click Pricing Calculator in the submenu.
Can I use FPT HI GIO CLOUD with my current company’s architecture?
Yes, you can use FPT HI GIO CLOUD with your current company’s architecture.
We provide MPLS (layer 2 or layer 3) to connect between FPT HI GIO CLOUD and your current company’s system. Basically, you can establish a private connection between two or more sites. 2 systems can be connected through the private network, ensuring safety and performance of your system. Furthermore, you can create DC – DR site.
Can FPT HI GIO CLOUD support different applications such as ERP, Exchange, etc.?
Yes, FPT HI GIO CLOUD supports many different applications. You can install a variety of applications on a virtual machine.
How reliable is the FPT HI GIO CLOUD Service?
FPT HI GIO CLOUD Service meets all the newest international standards and combines many years of experience of FPT Telecom with innovative Japanese technologies.
- FPT HI GIO CLOUD provides SLA 99.99% to customers.
- We use the latest equipment from leading manufacturers.
- Our hypervisor is provided by VMware – the industry-leading brand.
- FPT HI GIO CLOUD always has backup equipment.
- We use Nimble Storage which is the leader in predictive flash storage solutions.
- FPT HI GIO CLOUD is fully redundant. The cloud architecture is specially designed to avoid any single point of failure.
- The system is monitored non-stop 24/7/365.
- FPT HI GIO CLOUD expert engineers achieved international certification in different sectors such as CCNP, CCIE, MCSA, MCSE, VCP, Linux LPI, etc.
- GIO Cloud is powered by FPT Data Center – the top secure Data Center in Vietnam with certified ISO 9001, 50001, 27001, Uptime Tier 3.
How fast is FPT HI GIO CLOUD? (local ping)
FPT HI GIO CLOUD has high-speed connection, strong infrastructure and covers the entire country.
≤ 1ms for connection within FPT HI GIO CLOUD.
≤ 25ms for domestic connections.
What is the maximum bandwidth of the Internet connection?
With unexceptional and sophisticated network design of FPT HI GIO CLOUD we claim the maximum bandwidth can reach up to 10Gbps per VM.
Do you provide SLA for your services?
Yes, we provide SLAs for FPT HI GIO CLOUD service to our customers.
We offer a set of robust service level agreements for each of the FPT HI GIO CLOUD services. All SLAs are available and published on the FPT HI GIO CLOUD website. You can find more details on each of our SLAs on our SLA Page here.
How does FPT HI GIO CLOUD protect my sensitive data?
FPT HI GIO CLOUD provides security, integrity and robust networking for your compute resources.
With dedicated bandwidth and sophisticated software and hardware, your sensitive data will be kept confidential and protected between two communication points. FPT HI GIO CLOUD is powered by FPT Data Center – the top reliable Data Center in Vietnam, certified ISO 9001, 50001, 27001.
FPT HI GIO CLOUD provides you with multiple free protection functions including:
- Static NAT.
- Firewall policy with network access list.
- Port forwarding.
- VPN routers with multiple private networks.
Does FPT HI GIO CLOUD support private connection / MPLS?
Yes, FPT HI GIO CLOUD provides MPLS connection: MPLS layer 2 and MPLS layer 3.
What kind of account authentication systems does FPT HI GIO CLOUD use?
We care about your privacy and protect your sensitive data. To make sure your account is secure, FPT HI GIO CLOUD sends an one-time password to your mobile device and a verification email to the email you register each time you try to sign up.
A one-time password (OTP) is a password that is valid for only one sign up session to FPT HI GIO CLOUD, on a computer system or another digital device. The system automatically sends an OTP to your mobile phone number each time you try to sign up.
Where is my data stored when I use FPT HI GIO CLOUD?
Your data is securely stored in FPT Data Center – the top reliable Data Center in Vietnam, certified ISO 20000 (ITIL), ISO 27001 (BS7799), ISO 50001 and ISO 9001:2000. The only data center in Vietnam to achieve the US-based Uptime Institute’s TIER III STANDARD.
Site Ho Chi Minh: L 37-39A,19 Street, Tan Thuan EPZ, district 7, Ho Chi Minh city
Site Ha Noi: FPT Building, 17 Duy Tan Street, Cau Giay district, Ha Noi city
Can other customers using FPT HI GIO CLOUD access my data?
No, no one can access your data.
In FPT HI GIO CLOUD we care about your privacy and protect your sensitive data. Only you have access to your data.
How do I move to FPT HI GIO CLOUD?
If you use the VMware hypervisor, you can export your VM to an image file with the VMware standard image, and then upload it to FPT HI GIO CLOUD.
If you use any other hypervisor, you can export your VM to an image file with your hypervisor standard. After that convert it to the VMware standard image and upload it to FPT HI GIO CLOUD.
If you don’t want to convert an image, you can backup data on your system, then go to FPT HI GIO CLOUD, create new VM, set configurations and upload your backup data to this VM.
To learn more, please read the instruction.
How long will it take to migrate my resources to FPT HI GIO CLOUD?
Yes, FPT HI GIO CLOUD provides system integration services. The services may vary depending on the specific case.
Do you provide any tutorials or seminars about FPT HI GIO CLOUD for the beginners?
Yes, we want to make sure that you completely understand FPT HI GIO CLOUD service and provide multiple kinds of instructions for our customers.
Please learn about FPT HI GIO CLOUD most-used features here.
Please visit our YouTube channel to watch video tutorials and learn how to use FPT HI GIO CLOUD.
Please read our Support Page, where we answer all your frequently asked questions.
Please visit our Community Page to read our latest news and learn about our upcoming events and workshops.
Please download FPT HI GIO CLOUD specifications here.
Please Contact Us if you have any questions. Our professional certified local support 24/7/365 is available in Vietnamese and English languages.
Does FPT HI GIO CLOUD provide any support?
Yes, our professional certified local support 24/7/365 is available in Vietnamese and English languages.
Our commitment is to provide you the highest level of service and to ensure that any trouble will be reported to you and fixed immediately.
We are always ready to support you.
The fastest and easiest way to contact our support team is to call us or fill out our online inquiry form. If you wish to reach us through other methods, you can contact:
FPT HI GIO CLOUD
Address: FPT HI GIO CLOUD support team
FPT Building, L29B-31B-33B Tan Thuan Str, Tan Thuan EPZ, District 7, HCMC
Hotline in Ho Chi Minh City: 1900 6973
Hotline in Hanoi: 1900 6973
Email technical support: firstname.lastname@example.org
If you have any questions, please ask us by filling the form below: