Welcome to the FPT HI GIO CLOUD help center
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How to Log In to the VM without an SSH key?
Please use the password for your VM to Log In.
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How to remotely connect to the VM? (Linux OS)
To remotely connect to the VM, please allow the firewall to accept SSH connection (TCP 22). Then use the SSH client tool to remotely connect to the VM.
We strongly recommend you to restrict the Source IP address for the firewall rule.
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How do I connect to my VM console?
To connect to the VM console, please follow the steps below:
- Log In to your FPT HI GIO CLOUD account.
- Click Cloud in the top menu to be redirected to your cloud portal.
- Select VM that you want to connect to and you click “view console” button on the right side of the page.
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Can I use source IP address to load balance algorithm for HTTPS access?
Yes, you can select the algorithm load balancing, “source” algorithm supports you to check source’s IP Address.
However, Load Balancer cannot install SSL certificate. If you want to install SSL certificate in Load Balancer, you have to prepare a VM with Static NAT as load balancer
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How do I remotely connect to the VM? (Windows OS)
To remotely connect to your VM, please set firewall policy and allow RDP connection (TCP 3389), then use Remote Desktop Client to connect to the VM.
We strongly recommend you to restrict the Source IP address for the firewall rule.
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Can I set up a VPN between sites?
Yes, you can set up two types of VPN: “client to site” or “site to site”.
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Why is my connection via the load balancer timed out?
Please make sure that your VM isn’t overloaded.
Please check log files from the server and try to ping a public IP address and private IP address to detect the problem.
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Why aren’t my several Windows VMs connected when they have multiple NICs?
You can set only one gateway as the default gateway on your VM.
When Windows VMs have multiple NICs, Windows automatically receives two default gateway settings via DHCP.
Please set up routing table manually to make sure that routing table works correctly.
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Can I use source IP address to load balance algorithm for HTTP access?
Yes, you can select the algorithm load balancing, “source” algorithm supports you to check source’s IP Address.
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Can I use the load balancer if my VM is not open to the public IP such as the DB?
Yes, you can use Private IP to load balancing for the VM that only has Private IP.
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Why do I still get PING responses after I stopped all VMs with load balancing and port forwarding functions?
VM only has Private IP. When you ping Public IP, it stays at the Virtual Router. So, when you ping Public IP the Virtual Router responses with the ping request.
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What do I do if my connections are suddenly cut? (CentOS 7)
Please check the status of your VM and check the status service of your VM. Then open the log files to detect the problem.
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Can I remotely access VPN with Windows?
Yes, FPT HI GIO CLOUD supports windows 7 – 10 “client to site” connection (L2TP over IPSec).
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Are the load balancers on a non-redundant setup?
Load balancer will automatically failover in case if it’s down.
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How do I use ICMP types/ ICMP codes on the firewall?
If you want to allow pings from the Internet, please set up ICMP type8 / code0 .
Please follow this link to get more information about ICMP and map it to Firewall configuration: https://www.iana.org/assignments/icmp-parameters/icmp-parameters.xhtml -
Why do I see error when I enable a static NAT?
Please make sure this Public IP is not used for other services such as LB or Port Forwarding.
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Why can’t I remotely access VPN with iOS/ MacOS?
To remote access a VPN with iOS/ MacOS, please use VPN protocol L2TP over IPSec.
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How to change the network rules?
To change the network rules, please follow the steps below:
- Log In to your FPT HI GIO CLOUD account.
- Click Cloud in the top menu to be redirected to your cloud portal.
- Click Services in the submenu and select Manage Resources.
- Click the IP Addresses tab and you will see the list of your IP addresses on the left side of the page.
- Select IP address and click “Firewall” Tab.
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Can several VMs with the same network connect with each other?
Yes, multiple VMs associated with the same network can connect with each other.
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Can I use multiple VLANs within a single account?
Yes, you can use multiple VLANs within a single account.
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Does the load balancer conduct health checks for the VMs?
Yes, the load balancer conducts health checks for the VMs.
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Which communication protocols does FPT HI GIO CLOUD support?
FPT HI GIO CLOUD supports TCP and UDP protocols.
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Can I control the traffic going externally, using the firewall?
Yes, you control the traffic going externally, using the firewall.
You can set ACL both ingress and egress in VPC network setting.
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Am I using the same network as the other customers?
Yes, all customers’ networks are completely isolated, so you do not need to worry about another customer’s network.
FPT HI GIO CLOUD isolates each network, using VLAN.
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How to add an IP filter to my VM?
To add an IP filter to the VM, please follow this instruction:
For VR:- Log In to your FPT HI GIO CLOUD account.
- Click Cloud in the top menu to be redirected to your cloud portal.
- Click Services in the submenu and select Manage Resources.
- Click the IP Addresses tab and you will see the list of your IP addresses on the left side of the page.
- Select IP address and click “Firewall” tab, and configure it.
For VPC:
- Log In to your FPT HI GIO CLOUD account.
- Click Cloud in the top menu to be redirected to your cloud portal.
- Click Services in the submenu and select Manage Resources.
- Click the VPCs tab and you will see the list of your VPCs on the left side of the page.
- Select VPCs and click “Network ACL List” tab, and configure it.
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How to configure ACL
Download here
If you have any questions, please ask us by filling the form below: