Welcome to the FPT HI GIO CLOUD help center

  • Multi-Factor Authentication

    MULTI-FACTOR AUTHENTICATION

    Introducing the stronger security for your FPT HI GIO CLOUD Account.
    With multi-factor authentication, you’ll protect your account with both your password and your phone.

    01. Whenever you log in to FPT HI GIO CLOUD, you'll enter your password as usual.

    01. Then, you'll be asked for OTP. A verification code will be sent to your trusted phone number via SMS.

    Your account will be permanently secured, because if someone else would try to log in to your account from any device or would hack your password, the multi-factor authentication will be required.
    Each verification code can only be used once and is valid only during 2 minutes since it’s been sent to your trusted phone number.
    You can request a one-time use backup code for such situations as when your phone is unavailable, or lost, or you’re travelling.
    Technical support about multi-factor authentication is available 24/7/365 for all FPT HI GIO CLOUD customers.

    HOW TO ACTIVATE/DEACTIVATE MULTI-FACTOR AUTHENTICATION: View the User Guide, Click here.

    HOW TO TURN ON/OFF MULTI-FACTOR AUTHENTICATION AND LOG IN:

  • Monitoring

    MONITORING

    Monitoring is the act of collecting and analyzing data to determine the performance, health and availability of resources that you depend on.

    With FPT HI GIO CLOUD built-in Monitoring tool you now can see the full picture of your system: track your performance, troubleshoot and detect outages.

    • Monitor and see all metrics of your system on one single display on FPT HI GIO CLOUD Web Portal.
    • Monitor your Virtual Machines and Performance. Supported metrics: CPU, RAM, Disk capacity, Disk I/O and Network bandwidth.
    • Manage an amount of resources you actually use and accurately assess your system.
    • Analyze your reports and build your own plan to scale up or scale down, according to your needs.
    • Ensure that you always keep your high performance and cost-effectiveness.

     

    19006973
    Technical support about monitoring function is available 24/7/365 for all FPT HI GIO CLOUD customers.

     

     

    HOW TO USE MONITORING FUNCTION: View the User Guide, Click here.

     

  • Schedule

    SCHEDULE

    Schedule is the decentralized automation solution, which allows users to Start and Stop their virtual machines during off-hours on user-defined schedules.

    With this solution you can cut your costs on the resources with low usage or no usage and prevent unexpected overspendings.

    • Schedule your VMs to start and stop.
    • Set a timer to automatically switch on and off your virtual server.
    • Make your administration simple and efficient: schedule your timer just in few clicks and the system will record and comply with your requirements.
    • FPT HI GIO CLOUD calculates actual costs every second.
    • For Pay-As-You-Go model users: your virtual servers will automatically switch off when you are not using them to minimize your costs.

     

    19006973
    Technical support about monitoring function is available 24/7/365 for all FPT HI GIO CLOUD customers.

     

     

    HOW TO USE SCHEDULE FUNCTION: View the User Guide, Click here.

     

  • How to sign up for FPT HI GIO CLOUD?

    View the User Guide, Click here.

  • How to buy Voucher?

    View the User Guide, Click here.

  • How to create new VM?

    View the User Guide, Click here.

  • How to active Coupon?

    View the User Guide, Click here.

  • How to change specification of VM?

    View the User Guide, Click here.

  • How to reset password of VM?

    View the User Guide, Click here.

  • How to take snapshot of VM?

    View the User Guide, Click here.

  • How to take snapshot of Volume?

    View the User Guide, Click here.

  • Acquire Public IP and configure NAT

    View the User Guide, Click here.

  • How do I remotely connect to the VM? (Windows OS)

    View the User Guide, Click here.

  • How to add new Volume?

    View the User Guide, Click here.

  • How to remotely connect to the VM? (Linux OS)

    View the User Guide, Click here.

  • How to setup VPN Client to Site?

    View the User Guide, Click here.

  • How to create a VPC Network?

    View the User Guide, Click here.

  • How to create NON-VPC Network?

    View the User Guide, Click here.

  • How to create firewall rule to allow access from Internet?

    View the User Guide, Click here.

  • How to upload ISO file?

    View the User Guide, Click here.

  • How to upload OVA file?

    View the User Guide, Click here.

  • How to install Windows from ISO file?

    View the User Guide, Click here.

  • How to setup a VPN Site to Site?

    View the User Guide, Click here.

If you have any questions, please ask us by filling the form below:

Sign up now to earn a free 50.000 VND coupon. CREATE AN ACCOUNT